Frequently Asked Questions
Everything you need to know about your Quotrell experience
What is the standard delivery time for my order?
Orders placed before 10:00 PM are typically processed the same day. Depending on your location, shipping usually takes 1-3 business days within the Netherlands and 3-7 business days for international orders.
How do I return an item if it doesn't fit?
You can return any unworn item with original tags within 14 days of receipt. Simply visit our returns portal, generate a shipping label, and drop the package at your nearest service point.
How can I be sure I am ordering the right size?
Each product page features a detailed size guide. We recommend checking these measurements against your favorite clothing items to ensure a perfect fit, as Quotrell items generally have a slim-fit silhouette.
Which payment methods do you accept?
We accept a wide range of secure payment methods, including iDEAL, Klarna (Pay Later), PayPal, Visa, Mastercard, and American Express.
Can I track my package once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an automated email containing a Track & Trace link to follow your delivery in real-time.
How should I care for my Quotrell garments?
To maintain the quality and print of your items, we recommend washing them inside out at a maximum of 30 degrees Celsius and avoiding the use of a tumble dryer.